The Federal Law No. 15 of 2020 on Consumer Protection repeals the Federal Law No. 24 of 2006. The new law aims to protect all consumer rights, including the right to a standard quality of goods and services and the right to obtain them at the declared price. It further seeks to preserve the health and safety of the consumer when using the goods or receiving the service. The law protects the data of the consumers and prohibits suppliers from using it for marketing. Scope of the law: The law applies covers all goods and services sold or provided by suppliers, advertisers and commercial agents across the UAE’s mainland and free zones. I It also covers goods sold through eCommerce platforms registered in the UAE. Meanwhile, the law does not apply to eCommerce activities that are carried out between customers in the UAE and eCommerce businesses registered outside the UAE. Consumer rights: According to the law, the UAE’s consumers are granted the following rights: to be provided an appropriate and safe environment when purchasing a good or receiving a service to obtain correct information about the goods they purchase, use or consume or the service they receive to be informed about their rights and obligations to have the right to choose the most appropriate product and service available in the market according to their wishes to obtain fair compensation for damages they suffer as a result of purchasing or using defective goods or receiving inadequate or unprofessional services.  The supplier must: protect consumers’ privacy and data security, and refrain from using them for promotional and marketing purposes respect consumers’ religious values, customs and traditions when providing them with goods or services settle consumers’ disputes promptly provide the consumer with a dated invoice that includes his trade name, address, type of goods or service sold or provided, its price and quantity and any other data specified by the Executive Regulation of this law. The invoice must be in Arabic and the provider may add any other language, as he deems fit. (ICE DUBAI)

Fonte notizia: u.ae/en/information-and-services/justice-safety-and-the-law/consumer-